Are you a master multitasker who loves helping others and building connections? If so, ModSquad wants YOU to join their growing network of Customer Chat Support Mods!
This isn’t just another customer support gig—it’s a chance to join a vibrant, global community where your voice matters. Whether you’re answering questions, solving problems, or guiding users with empathy and accuracy, you’ll be making a real difference on behalf of top brands you know and love.
About ModSquad
ModSquad has been shaking up the customer experience industry since 2007, partnering with big names like Spotify, Vimeo, and VSCO. With operations in 90+ countries and support for 50+ languages, ModSquad is a fully remote, community-driven company that connects talented professionals with innovative brands across the globe.
What You’ll Do as a Chat Support Mod:
- Engage with customers via chat with speed, accuracy, and heart
- Juggle multiple conversations while maintaining high-quality support
- Document interactions in the CRM for consistency and knowledge sharing
- Proactively reach out to users, answering questions before they’re even asked
- Stay on top of client updates and product news
- Promote trust and safety across online communities
- Collaborate with a supportive, international team of professionals
You’re a Great Fit If You’re:
- A clear, confident communicator with strong writing skills
- Experienced in handling multiple chats simultaneously
- Calm under pressure and solutions-focused
- Detail-oriented when it comes to documentation
- Tech-savvy and comfortable with chat platforms and CRM tools
- Flexible, friendly, and open to learning
Why Join the ModSquad Talent Network?
- Work from anywhere – 100% remote
- Get access to exciting projects with major global brands
- Be part of a diverse community from over 90 countries
- Grow with ongoing training and tools to sharpen your skills
- Join a team that values collaboration, creativity, and connection
Whether you’re looking to expand your skills or connect with a global network of like-minded professionals, ModSquad’s Talent Network is your next step. Bring your passion for customer service to the table—and let’s create amazing digital experiences together.
Ready to get started? Apply now to become a Customer Chat Support Mod!
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